Who we are
Fountain and Fairfax Limited t/a Salon Seven is registered in England and Wales with company number 11534171 and has its registered office at:
20-22 Wenlock Road
Fountain and Fairfax is VAT registered with VAT number 306429514
The information we collect and how
At Salon Seven we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the best possible service for our clients. At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 7 years.
For transparency, listed are the business services we provide and how each service uses the information we collect.
Hair and beauty related services
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes, how you like your coffee and who your favourite stylists are. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.
Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.
In some cases we may also ask your consent to use treatments photos – Some of our treatments involve before and after photos on salon devices to aid the client experience and proof of progress/treatment. Sometimes we like to use these on social media and need your permission to do so.
Appointment confirmations and reminders
We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.
Appointment ratings and reviews
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.
We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time.
You may contact us at firstname.lastname@example.org to:
- Request information we have stored about you.
- Request we remove all identifying information about you.
- Make a complaint.
You may come across hyperlinks on this site. These hyperlinks may take you to sites operated by other organisations which you agree we are not responsible for. When preparing our website we have taken every care possible. However, we have no control over any of the information you can access via other web sites and, in particular, we are not responsible for the privacy policies adopted by such other websites. Therefore, no mention of any organisation, company or individual to which our web site is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of Salon Seven.
All design, text, graphics and arrangement thereof are the copyright of Salon Seven or of other copyright owners. Any unauthorised reproduction of the contents of this site without the prior written permission of Salon Seven is strictly prohibited.
How your data is stored
Your data is held in digital and paper form. Paper copies of consultation forms are stored alphabetically in a locked cupboard that only staff of Salon Seven have access to. Digital information is stored using our Phorest online booking system with cloud based software. This is all password and PIN protected. Only Salon Seven staff have this password / PIN and certain areas are restricted even further to management only.
Electronic devices at Salon Seven comprise of a Personal Computer to operate Phorest software, and Apple iPad all of which are password protected and none contain client personal data. The iPad contains client images from previous treatments with client permission and are not used for any marketing purposes other than agreed by the client in their consultation form. We’d like to share some reviews that you send us via our Phorest System. Only a first name is used on Social Media.